Criterion 24/7 Support
For help with the Criterion 24/7 iPhone and iPad app, email [email protected]. Include your device model, iOS or iPadOS version, app version, and what happened. A screenshot can help; please remove any personal information you don’t want to share.
Film information or widgets look out of date
Check your internet connection and open the app again. Film information depends on external services, and iOS controls when widgets refresh, so a widget may update later than the app. Timing can be approximate.
Notifications aren’t arriving
Enable “Tell me when a film starts” in the app’s Settings and allow notifications in your device’s Settings. Delivery depends on the app refreshing its film information and your device’s notification settings. Alerts announce a changeover; they don’t predict the next film.
Watching a film
Use the app’s link to open the Criterion Channel. Subscription, playback, and Criterion Channel account questions should go to Criterion Channel support. This independent companion app cannot manage your Criterion Channel subscription.